Terms & Conditions
Everything you need to know about shopping with us, how we work and your legal rights.
Please read carefully the Terms & Conditions outlined in this document. These Terms & Conditions apply to the use of the website www.luxurybeautycompany.com and/or www.luxurybeautycompany.co.uk.
By accessing this website and/or placing an order, you agree to be bound by these Terms & Conditions.
Using this website indicates that you accept these Terms & Conditions regardless of whether or not you choose to register or order from us. If you do not accept these Terms & Conditions please refrain from using this website.
2. GENERAL DEFINITIONS
The website's www.luxurybeautycompany.com/.co.uk are owned and operated by The Luxury Beauty Company Ltd. Registered office: Unit 2a Shakespeare Industrial Estate, Shakespeare Street, Watford, Herfordshire WD24 5RX. Company Number: 8307665. VAT Number: 154026046. The Luxury Beauty Company logo's are registered trademarks of The Luxury Beauty Company Ltd.
For the purpose of this document, The Luxury Beauty Company Ltd will also be referred to as the full company name or “the company” or “us” or “our” or “we” or “the seller.”
For the purpose of this document any persons viewing or purchasing from this website will be referred to as “the customer” or “you” or “the buyer.”
For the purpose of this document the website's www.luxurybeautycompany.com and www.luxurybeautycompany.co.uk, will be referred to as “the website.”
For the purpose of this document the submission of a request to purchase products from “the website” shall be referred to as an “order.”
Only the parties to these Terms & Conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
All prices are displayed in British Pound Sterling inclusive of VAT at the current rate of 20%. Our VAT Number is 154026046.
Our prices are reviewed periodically and are subject to change to reflect increases/decreases in purchasing costs from manufacturers/official distributors.
Where we charge separately for packing, carriage, insurance and gift services, the appropriate charges are set out in the specified pricing structure shown on the relevant pages of the website.
Payment must be made in British Pounds Sterling only unless otherwise specified and by one of the accepted payment methods. For international Customers see clause 18.4.
Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment method refuses for any reason to authorise payment, we will not be liable for any delay or non-delivery of items. We retain the legal ownership of all items until full payment has been made by you and received by us. Legal ownership of the items will immediately transfer back to us if we refund any payment for the items to you.
An order is deemed to have been placed with us by completing our online checkout process. You will be given the opportunity to review and approve your items before completing your order.
All Orders are subject to acceptance and availability. Our acceptance of your order is approved once we have dispatched your items. We will send you a confirmation email notifying you that your products have been dispatched and will include all relevant delivery information. The contract between the Customer and Us becomes binding once we have dispatched the order.
When placing an order we will charge your credit or debit card as soon as you have completed your order. If for any reason we are unable to fulfill your order we will issue you a full refund.
Payment may be taken before your order has been approved for dispatch. In the event that we have not accepted your order we will refund your payment in full including all delivery charges.
We may refuse acceptance of an order: (a) where goods are not in stock; (b) where authorisation of your payment has not been approved; (c) if we have made a pricing or product description error; (d) if you do not meet the eligibility criteria set out in our Terms & Conditions.
We will not be held liable for any loss caused by you entering the delivery address incorrectly or for not collecting the parcel within the courier's specified timeframe. Should a courier charge us for returning an uncollected item, we reserve the right to charge your payment card with the cost charged to us for returning the item to us and for dispatching the parcel again to your nominated delivery address. We will redeliver your parcel by Royal Mail standard 2nd class delivery and charge your card with the amount owed.
If the parcel is not delivered by the courier company we use, we will claim from them a full refund for the delivery cost and contents of the parcel. We withhold the right to charge you for the original amount during our enquiries with the courier company. Only if we have successfully claimed a full refund from the courier company will we refund you the amount charged to you.
If no one is available to receive your parcel when attempting delivery, the courier company will leave a card notifying you that delivery has been attempted. The parcel will then be transferred to either the nearest Post Office or main depot. It is your responsibility to collect the parcel by following the instructions on the delivery card left by the courier. Collection of the parcel must be made within the timeframe specified by the courier. If you do not collect the parcel it will be returned to us. The courier will charge us for returning your parcel, which will be forwarded onto you. You will also be charged for redelivery of your parcel.
All delivery timescales quoted on the website are estimates provided by Royal Mail who is our nominated courier company. These estimates should be used as a guide for when you should expect to receive your order. We will not be held responsible for any delays incurred by Royal Mail.
We ask you to please wait 7 days before contacting us if your parcel has not arrived. This allows sufficient time for any delays affecting Royal Mail. Once this time has passed please contact us and we will contact Royal Mail to locate your parcel.
If your order does not arrive you must inform us within 30 days of the last estimated delivery date stated in your order notification email. This information can also be found in your registered account. Failure to report missing parcels within 30 days may result in us being unable to investigate your order with Royal Mail.
If your order arrives damaged you must inform us within 7 days of receiving your order. Failure to notify us within the time frame will result in us not being able to accept your claim.
We have the right to increase/decrease charges for delivery as a result of Royal Mail increasing delivery costs. All amended prices will immediately be updated on our Delivery and Returns pages.
The Customer should inspect the items as soon as possible after receiving delivery. The items will be deemed to have been accepted after 14 days of the Customer receiving delivery and full responsibility and ownership of the items will be passed over to the Customer after this period.
In the event that your order is returned to us by Royal Mail after they attempted delivery or you did not collect the parcel from their depot after they left a delivery card, you will be charged for the return delivery of the parcel back to you. This also applies to our free delivery service.
7. CANCELLATIONS AND RETURNS
If you wish to cancel your order you must notify us as soon as possible by following the Cancellations Procedure outlined in the Cancellations page. The Cancellations Procedure applies to any orders that have not yet been dispatched. If the order has been dispatched you must follow the Returns Procedure to return the items. We will not accept any returned items if these procedures are not adhered to.
Under the Distance Selling Regulations, you can cancel or return your purchased items for any reason within 7 days of receiving the delivery as long as all product packaging remains unopened and undamaged.
Once we have been notified of your intention to return your items, we will send you an email to proceed with your return. If in a suitable condition, you must use the original postage packaging used for your parcel. Alternatively, place the returned items in a secure box or other appropriate packaging. Any free samples sent to you must also be returned to us. You must take your parcel to the Post Office within 7 days of receiving our email to proceed with returning the items. You will be liable for the cost of the return postage. It is advised you retain a proof of postage incase the parcel is lost in transit. We will be unable to make a claim for refund with the courier company if you do not have proof of postage. The parcel remains your full responsibility until it reaches us and we are not liable for the loss of your parcel.
Once we have received your returned items we will inspect them to see if you qualify for a refund. It will usually take 3 working days to process your returned parcel and up to 7 days for the amount to be credited into your payment account.
We have the right to refuse refunds if a) the returned items are not in a sellable condition; b) the product packaging has been damaged or opened; c) the information stated on the Returns Form does not comply with the condition of the returned items; d) persistent buying and returning of items. You are entitled to an explanation of our decision by contacting us. Please refer to the Returns page for more information.
The maximum amount of refund you will be entitled to is the full cost of the items purchased. This does not include any delivery costs incurred from the original order, or any gift wrapping of the items. In the case of free delivery, the cost of packaging and postage will be deducted from the total amount of the items returned.
In the event that an item is returned to us as a result of an error on our behalf, you will be entitled to a full refund including the original delivery charge and gift wrapping costs.
You will only be entitled to exchange items if the original item ordered is proved to be faulty and after the original item is returned to us in accordance with our Returns Policy.
8. PRIVACY AND SECURITY
The Luxury Beauty Company Ltd will take all reasonable care to keep Customer personal information and payment details private and secure. We strive to use all relevant technology to protect yours and our personal information.
We are not responsible for any Customer information stolen as a result of unathorised access of our physical premises or website databases.
We are not responsible for the privacy and security measures undertaken by our third party partners and will not be held responsible for any loss of data as a result of negligence on their behalf.
We cannot guarantee the security of your data whilst using our websites. Any transmission of personal information is at your own risk.
Any information held by us is managed in accordance with the Data Protection Act 1998 and is passed through a secure connection on the internet using Secure Socket Layer technology at 128bit encryption where web browsers will allow. If a Customer requests the removal of their personal information from our database they can do so by sending an email to: firstname.lastname@example.org
We may collect and process the following information about you:
- Information provided by completing any forms on the Website.
- Information gathered as a result of you contacting us.
- Payment transaction details.
- Delivery details.
- Information gathered about your usage of the website and buying habits and other statistical data relating to the technology you are using to view our website including your IP Address. None of this information can or will be used to personally identify you. It is only used to improve the service of the website and demonstrate the viewing figures to our brand partners.
We do not retain any of your payment details.
Any persons intending to register an account with The Luxury Beauty Company Ltd must be over the age of 18 years.
Each account registration application is for 1 user only.
Responsibility for the security of passwords created or issued, rests solely with the registered user of the account.
We will suspend or cancel your account registration immediately at our discretion if you breach any of your obligations under these Terms & Conditions.
10. GIFT CARDS AND VOUCHERS
If any product purchased with a gift voucher or card is returned, any money refunded will be credited to the gift voucher or card.
If the recipient of a gift voucher has lost the email with the gift voucher details, we will email another voucher minus any credit spent as long as the purchaser of the gift voucher is able to pass security checks.
The Luxury Beauty Company Ltd will not accept liability for lost, stolen or damaged gift cards. In the event of your gift card being lost during delivery please read the Delivery section of this Terms & Conditions document for information on how to proceed with a claim.
11. OUR COMPETITIONS
Entrants must not be employees of The Luxury Beauty Company Ltd or be anyone connected with the competition promotion.
Only 1 entry per person is allowed and must be submitted no later than the deadline stated in the competition rules. By entering our competitions all entrants accept the competition Terms & Conditions outlined in this document.
We accept no liability for lost, damaged, delayed or incorrectly submitted entries. We will not accept any proof of entry. Illegible or incomplete entries and those not submitted in accordance with the rules will be disqualified.
Prizes advertised for winning the competition may be subject to change and we will notify the entrants or future participants of this as soon as possible.
Prizes are awarded 1 per confirmed winner. Prizes are non-transferable and there is no cash alternative offered.
Our decision is final and no correspondence will be entered into. The winners will be decided by the rules set out in that particular competition rules.
Winners will be notified by email and competition results will be posted on our blog and social media links. Winners who do not respond to our notification within 96 hours of being sent the confirmation email will have their prize forfeited. The process of selecting another winner using the same method as before will then begin.
All entrants hereby agree, upon entering the competitions, to have their entry details, posts and material displayed on our blog or social media links during or after the competition has ended.
We reserves the right to cancel, amend, terminate or suspend a competition for any reason with no liability to any entrants or third parties.
Prizes (or promotional giveaways) if lost or damaged during delivery to you will be replaced like for like or swapped for a prize of equal value. We will not be held responsible for the loss of prizes due to the entrant providing an incorrect delivery address or not collecting a parcel within the courier's specified timeframe.
12. PRODUCT LIABILITY AND AVAILABILITY
We will only display items for sale if they are in stock. In the unlikely event of a stock number error and we do not have your ordered item available, we will notify you as soon as possible. You will have the choice to wait for a replacement, amend or cancel your order. In the case of an amendment or cancellation of your order you will be entitled to a full refund including delivery and gift service charges.
All product information and photography has been deemed to the best of our knowledge to be 100% accurate. We strive at all times to use information and material solely provided by the official manufacturers/distributors of the product. We do not accept any responsibility for errors in descriptions/ingredients lists provided to us.
We do not accept any responsibility for the accuracy of product colours or colour charts. Certain computer monitors display colours differently and we cannot cater for all colour variations.
The Luxury Beauty Company Ltd will not be held liable for any damages, injury or illness caused by the use, misuse or allergic reaction of any product. It is the sole responsibility of the Customer to read all product instructions carefully and to use the product in a safe and reasonable manner.
We only purchase our products directly from official manufacturers, or distributors that have been officially authorised by the product manufacturers. This ensures that all our products are 100% genuine and of the highest quality.
13. OUR LIABILITY
The material displayed on this Website is provided without any guarantee, conditions or warranties as to its accuracy. We make no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.
If the use of material on this website results in the need for servicing, repair or correction of equipment, software or data, we will not be liable for any costs incurred.
The products we supply are intended only for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes and we have no liability to you for any loss of profit, loss of business, or loss of business opportunity.
You agree to indemnify us fully, defend and hold us and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs, including legal fees, arising out of any breach of the Terms & Conditions by You, or your use of this website, or the use by any other person using your registration details.
As a Consumer you have legal rights in relation to products that are faulty or not described accurately. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms & Conditions will affect your legal rights.
14. YOUR USAGE AND CONDUCT OF THIS WEBSITE AND OUR SOCIAL MEDIA LINKS
We are not responsible or liable to any third party for the content or accuracy of any materials or information posted by you or any other user on this website or our social media links.
You are strongly prohibited from posting or transmitting to or from this website and its associated social media links any material which is deemed to be:
- Threatening, obscene, defamatory, seditious, discriminatory, indecent, offensive, abusive, pornographic, inciting racial hatred, inflammatory, scandalous, blasphemous, in breach of confidence or privacy.
- Any material or posts that would be considered a criminal offence, give rise to civil liability, contrary to the law or infringe the rights of any third party.
- Any technology that is harmful such as, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data.
- Any material that you do not have the required licenses and approval to use.
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clause 15.3.
If you submit a product review or upload any material or post on our social media links you will do so in a way that is not unlawful or objectionable. This includes behavior and comments, but not limited to, outlined in clause 15.3.
Where possible, we reserve the right to remove any comments, which are deemed to not comply with clause 15.3.
Our social media links such as Facebook and Twitter are owned and managed by third party companies. We are not responsible for the content displayed on these websites by either the owning company or the people that use them.
We are not responsible for any loss or transferring of your personal information to or from these websites. If you choose to use any of these external website links you do so at your own risk.
We do not endorse any commercial products, services or political opinions displayed by the owners or users of these external websites.
You are strongly prohibited to link to this website without prior approval by The Luxury Beauty Company Ltd. We reserve the right to take legal action against any persons infringing this clause.
15. INTELLECTUAL PROPERTY
The Luxury Beauty Company logo's are registered trademarks of The Luxury Beauty Company Ltd. Use and copy of these logo's is strongly prohibited without prior consent.
All material and information displayed on this website and our social media links is property of The Luxury Beauty Company Ltd and/or our associated partners and must not be used without official consent.
16. LAW AND STATUTORY RIGHTS
These Terms & Conditions shall be governed by and construed in accordance with English law. Any persons attempting to make fraudulent payment transactions will be prosecuted.
Information contained in these Terms & Conditions do not affect the statutory rights of the Customer or the Recipient in relation to the quality, fitness or description of the goods supplied.
If any clauses of these Terms & Conditions are found by any court of relevant jurisdiction to be invalid, the invalidity of that provision will not affect the remaining clauses, which shall continue to have full force and effect.
17. INTERNATIONAL CUSTOMERS
There may be restrictions of certain items for international delivery. Please review the delivery information for each product carefully before placing an order.
If your order is to be delivered outside of the United Kingdom, the items may be subject to import duties and other taxes once your parcel arrives in that country. We do not have control over the rate of these charges. You will be responsible to pay all import duties and taxes of your order.
You must comply with all applicable laws and regulations of the destination country and we will not be liable or responsible if you break the law.
Payment made from outside the United Kingdom must be made in British Pound Sterling.
18. CHANGE TO THESE TERMS AND CONDITIONS
The Luxury Beauty Company Ltd reserves the right to change these Terms & Conditions whenever we see fit and we encourage you to review them as often as possible. Any changes are effective immediately upon posting on this website.