We'll make sure your purchases get to you in perfect condition and as soon as possible. That's why everyone loves opening a Luxury Beauty Company parcel!
Here at The Luxury Beauty Company we believe that our service should also be a luxurious experience, which is why we take extra care in ensuring your box of goodies is delivered safely and as quickly as possible. We strive to process your items for delivery as soon as we receive your order so you can enjoy your purchase sooner rather than later.
Delivery options explained:
We use Royal Mail to deliver your orders as they offer the most cost effective solution and cover the widest area of the United Kingdom. Any cost savings we have on delivery we make sure to pass onto you.
Orders under £20 will be charged £2 P&P
Orders over £20 will be delivered free of charge
(Orders over £75 will be sent on a signed for service and over £150 will be sent on a special delivery signed for service)
We take pride in the packaging we use ensuring that your box of treats is fully protected whilst on its way to you.
We always try to use fully recyclable exterior packaging and biodegradable interior protection so our environmental impact is as minimal as possible.
At the moment we only offer a delivery service to the mainland of the United Kingdom but in the next few months we will be expanding to cater for the UK Islands and international delivery. Make sure to keep a look out on our social media links or on this page for when this service will be available.
Delivery - FAQ
- What are your delivery rates?
For more information about our delivery rates and free delivery offer, please visit our Delivery page.
- How long does it take to receive my order?
Most of our UK orders will arrive at your door within 3-5 working days. If you have chosen UK Fast Delivery your parcel should arrive within 1-2 working days. Or you can opt for the UK Next Working Day delivery service.
Orders may sometimes be delayed due to bank and public holidays and we advise to allow extra time for your order to arrive during these periods.
To check the status of your order please log in to your account to view the most up to date information regarding your order.
- Can I track my order?
If you have opted to receive the parcel by UK Next Working Day Delivery, you will be provided with a tracking number displayed in your Order Dispatch email. For our UK Standard and UK Fast delivery service a tracking number will not be provided.
- Do I need to sign for my order?
Anybody at your specified delivery address can sign for your parcel but it is always recommended that you are the person to receive it. Once delivery of the parcel has been signed for, responsibility of that parcel is passed over to you. There will be no need for someone to receive the item if it is small enough to fit through your letterbox and does not require a signature.
- What happens if no one is available to receive my order?
The courier company will leave a card informing you delivery of your parcel has been attempted. On the card there will be instructions on how to obtain your parcel. If you do not collect your parcel within a specified timeframe (usually 7 days), the parcel will be returned to us and you will need to arrange for redelivery, which will incur additional delivery charges.
- Do you offer a nominated day or Saturday service?
Unfortunately, we currently do not offer this service but it is a delivery option we will be looking to introduce as we expand our delivery options. Please make sure to keep a look out on our social media links or on the Delivery page for when this service will be available.
- Can I deliver to multiple addresses?
For the time being we do not offer split delivery on orders but this is a feature we are looking to implement soon. Make sure to keep a look out on our social media links or on the Delivery page for when this service will be available.
- Do you deliver to British Forces Post Office addresses?
Most orders can be delivered to BFPO addresses but there are strict guidelines to follow. Royal Mail advises to please state the destination country as the United Kingdom and not the country it should be delivered to. For more guidance please visit the BFPO information page: https://www.gov.uk/british-forces-post-office-services.
- How can I ensure I receive my order in time for Christmas?
Christmas is not the same without presents and we strive to work with our delivery partners to ensure that you receive your parcels in time. We will constantly send out messages to notify you when the last delivery date is to receive your order for Christmas. It is always recommended that you make sure to do your shopping well in advance so you don't get caught in the rush to buy that special something.
- Has my order been dispatched?
We will email you when your order has been dispatched. You can also check the status of your order in your account area, which will constantly be updated with your latest order information.
- There is an error with my order. What should I do?
We sincerely apologise if we have made an error with your order. Please go to the Contact Us page and select “Order & delivery enquiries” from the drop down list. Enter you message in the box provided and our Customer Service team will get back to you as soon as possible.
Please make sure to quote your order number so we can process your query as quickly as possible.