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    More About You

    Treats, treats and more treats! Here at The Luxury Beauty Company we love to give our customers more.

     

    Registering an Account

    Create an account with us for fast checkout, access to your order history and earn exclusive Luxury Beauty Points to treat yourself with.

    Registering also gives you the ability to have your shopping experience tailored to you by receiving product recommendations and other personalised offers.

    We invite you to open an account with us today by registering here.

     

    Orders

    If you have a registered account with us you will be able to view the status of your current and past orders. This will give you useful information such as order numbers and items previously bought, as well as displaying when your order has been dispatched from our warehouse.

     

    Brand Promotions

    Watch out for our exciting brand promotions and get yourself a little something extra.

     

    Delivery Offers

    Benefit from free UK Standard Delivery on all orders. Find out more about our Delivery Service here.

     

    Free Samples

    It’s nice to get a little bit extra. We like to surprise our loyal customers every now and again with free samples of the latest beauty products.

     

    Gift Service

    Buying a gift for someone special? We can gift wrap your purchase and you can add a personal message, which will be beautifully presented and added to the parcel.

     

    Competitions

    Enter our fun competitions to be in with a chance to win one of our top beauty prizes in association with our brand partners.

     

    Newsletters

    Sign-up to our regular newsletters to hear about our latest offers and competitions as well as receive product recommendations tailored to you. You can sign up to our newsletters by entering your email address in the box provided on our homepage.

     

    Facebook, Twitter, Pinterest & Google +

    Join our social media pages and share your beauty tips, experiences and must have products. We always love to hear from you.

     

    Blog

    Check out our tips and how-to videos for the best ways to use your beauty products.

     

    Join In

    We invite you, your friends and family to be our product testers. For more information and announcements for when this will happen, make sure to follow us on Facebook and Twitter.

     

    More About You - FAQ

    • Do I need to open an account to purchase items from you?

      Yes, you will need to open an account to purchase from us. Opening an account allows you to benefit from our promotions and our generous reward points.

    • I have forgotten my password. What should I do?

      If you have forgotten your password click here and choose “Forgotten your password?”

      Follow the instructions to create a new password for your account.

    • How do I update my personal details?

      If you would like to change your personal details such as your delivery address or telephone number, simply log into your account to make the required changes.  

    • Will you be able to advise me on what product is right for me?

      We will definitely be able and willing to offer you advice on our products. Please go to the Contact Us page and select “Product advice” from the query type drop down menu. Enter your message in the box provided and our Customer Service team will get back to you as soon as possible. 

    • How can I change the email address to receive your newsletters?

      If you wish to change your existing email address and still receive our newsletter, go to the Contact Us page and select “Change personal details” as the subject title from the query type drop down menu. Enter your message in the box provided and our Customer Service team will get back to you as soon as possible.

      Please make sure to quote your full name, old email address and the new email address so we can update our Newsletter database.

    • How can I unsubscribe from your newsletter?

      If you would like to unsubscribe from our newsletter please go to the Contact Us page and select “Unsubscribe from newsletter” as the subject title from the drop down list. Enter your message in the box provided and our Customer Service team will get back to you as soon as possible.

      Please make sure to include your full name and email address so we can process your request as quickly as possible.

    • How do I find out about your offers and competitions?

      To find out about our latest offers and exciting competitions you will need to follow us on our Facebook or Twitter pages. We will post regular updates on our social media sites, advertising when these offers or competitions will start and who has won our amazing prizes. Also make sure to keep an eye out on our homepage for news of exciting product promotions.

    • What are the benefits of following you on Facebook and Twitter?

      Apart from finding out when our latest offers and competitions will start, these social media links are the quickest way to get our latest product and industry news. We will also announce when we require product testers to take part in our online reviews.

      We invite you to be one of our friends!

    • Can I contact you by telephone?

      At first we prefer you to contact us via email. This allows us to gather all of the relevant information regarding your query as efficiently as possible before responding to you. If the email you send us contains an order number, we are able to look further into your query, gather all of the information and respond to you accurately without the need for you to hold on the phone.

      On the Contact Us page you will be asked to provide a telephone number. If we are unable to resolve your query we will call you to discuss it further. This method allows us to serve you better.

    • Can I visit your warehouse?

      Unfortunately, for security reasons we cannot accept unauthorised visitors to our warehouse or headquarters.