Why have I not received a refund?
You may not have received a refund due to the items not being returned in a suitable condition outlined in our Returns Policy, or that the item received by us does not match the information you have stated in the completed Returns Form.
We cannot accept items that have been opened for hygienic reasons. The items must also be in a resalable condition so all product packaging must not be damaged or removed.
Another reason may be due to us not yet receiving your parcel.
If you wish to discuss the reasons for not receiving a refund or to check if we have received your parcel, please go to the Contact Us page and select “Returns” from the drop down list. Enter your message in the box provided and our Customer Service team will get back to you as soon as possible.
Please make sure to quote your order number so we can process your query as quickly as possible.